Reference

Policy Conditions That Govern Your Account

Every account on svip11 operates under a clear set of legal terms — covering how your data is handled, how account access works, and what conditions apply based on local law and eligible regions in Indonesia.

Account TermsData & PrivacyDANA, OVO, GoPay Wallet RulesJurisdiction NoticeUser Rights
svip11 Policy Conditions That Govern Your Account
POLICY CONTACT

Reach Us About Legal or Account Questions

If you have a question about your rights under these terms, want to understand how a specific policy applies to your account, or need to flag a concern about data handling, our support team is the right first stop. You can also reach out if your DANA, OVO, or GoPay wallet activity raises a compliance question on your account.

Live Chat Open the chat widget from any page in your account to reach a support agent directly. Policy and legal questions are handled the same way as account queries.
Email Support Send detailed policy questions or data requests to our support email. Include your registered account ID and the wallet type — DANA, OVO, or GoPay — if the query involves transactions.
Account Help Centre The Help Centre inside your dashboard covers common legal questions, wallet verification steps, and how to submit a formal data access or deletion request.
ACCOUNT SECURITY

How We Handle Data, Cookies and Account Access

We take a straightforward approach to your account data — collect what we need to run the service, protect it in transit with SSL encryption, and keep it only for as long as the service or legal requirements demand. Players in Yogyakarta and across Indonesia interact with the same account security layer regardless of which device they use.

Data Retention We keep your account and transaction records for the period required under applicable policy. Once that period ends, records are deleted or anonymised according to our retention schedule.
Cookie Policy Session cookies keep you logged in across page loads; analytics cookies help us understand how the account flow performs. You can manage cookie preferences from the settings panel.
Wallet Security Linking DANA, OVO, or GoPay requires a wallet verification step — we match the registered name on your wallet to your account to prevent unauthorised access.
Data Request Process You can request a copy of your personal data or ask us to delete your account record by contacting support with your account ID and a brief description of what you need.

Common Legal and Policy Questions Answered

These are the questions we get most often about account terms, data rights, and how our policies work in practice for Indonesia. If something here does not cover your situation, reach out through live chat or email support with your account details.

Access and account conditions depend on local law and eligible regions. Where local law restricts the service, account registration and wallet activity are not available, regardless of your device or payment method.

We collect the details you submit during registration, your login activity, and transaction records linked to your DANA, OVO, or GoPay wallet. This data is used only to operate and secure your account.

Yes. Contact support via live chat or email with your registered account ID and request a data export. We will confirm the request and provide your records within the timeframe our policy sets.

Send a deletion request through our support email or the Help Centre. Include your account ID and the wallet type you used — DANA, OVO, or GoPay. We will process it after verifying your identity.

Wallet identifiers linked to your account — DANA, OVO, or GoPay — are removed from active records after the mandatory retention period ends, in line with our data retention schedule.

We update terms when service conditions or legal requirements change. A notice is posted on this page and may be shown in your account dashboard. Continued use after the update date means you accept the new version.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.