What We Collect and Why It Matters
When you open an account with svip11, we collect the information needed to run your account securely: your name, contact details, login credentials, and the payment method you choose — whether that is DANA, OVO, or GoPay. Transaction records tied to those wallets are kept to
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process withdrawals correctly and to verify your identity where required by applicable law in Indonesia. We also collect device and browser data when you access the platform from your phone or browser, including session logs and IP address. This helps us detect unusual login attempts and
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keep your account from being accessed by anyone else. We do not sell your personal data to third parties. Data shared with payment processors — such as the wallet services behind DANA, OVO, and GoPay — is limited to what those services need to complete your
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transaction. Retention periods vary by data type: account registration data is kept while your account is active; transaction logs are retained as required under applicable local regulations; cookie data expires on its own schedule, which you can manage through your browser settings. Availability of our services
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depends on local law and is limited to eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.